FAQ

How do I create a new 'User'
To create a new User make sure you've clicked "Users" on the top right. Once you have click the blue button "+Create User" to creat...
Fri, Mar 15, 2019 at 2:10 PM
Will I be charged if a report doesn’t go through?
If a PDF report is not generated for an order no charges are made. Charges only occur when a PDF is created or viewed as per the Terms & Conditions of ...
Fri, Mar 15, 2019 at 2:40 PM
What does “90 day average balance” mean on a TB report?
A “90 day average balance” is a calculation of the average amount in the account holder's 'daily ending balance' from the last 90 days. 
Fri, Mar 15, 2019 at 2:49 PM
What does this Last Status mean?
The Last Status column in your TurboPasses view indicates the most recent step of the TurboPass process the consumer left on. "Accepted terms of serv...
Tue, Jul 9, 2019 at 11:55 AM
What should I do if the customer is not finding their financial institution?
With over 10,000 financial institutions in our network, it can be challenging in some instances to find the consumer's financial institution because ma...
Tue, Aug 4, 2020 at 5:10 PM