With over 10,000 financial institutions in our network, it can be challenging in some instances to find the consumer's financial institution because many banks have similar names or use different trade names/ DBA's depending on the target audience. 

The best and most precise way to search for a financial institution is to ask the customer for the exact URL they go to when logging into their online account. Once you've identified the exact URL, you can find the financial institution in the TurboPass search field by typing in the consumer's login URL excluding the "www" or "http//" pretexts. For example: www.ssfcu.org can be found by starting to type "ssfcu". If you still have trouble you can submit a support ticket.

Support Ticket URL: https://turbopass.freshdesk.com/support/tickets/new